Privacy Policy | eGO Translate

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Learn how eGO Translate collects, uses, stores, and protects personal information submitted through our website and translation services.

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eGO Translate respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how eGO Translate collects, uses, stores, shares, and protects information when you visit www.egotranslate.com, contact us, request a translation quote, submit documents, or use our English and Spanish translation services.

By using this website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

Who We Are

eGO Translate provides professional English-to-Spanish and Spanish-to-English translation services for individuals, translation agencies, law firms, businesses, educational organizations, and other professional clients.

For privacy-related questions or requests, contact us at:

Email: [CONTACT EMAIL]

Website: www.egotranslate.com

Information We May Collect

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

You may provide information when you:

• Complete a contact form
• Request a translation quote
• Send us an email
• Upload a document
• Order translation services
• Request information about an ongoing translation arrangement
• Communicate with us about an existing project
• Request a correction, revision, or support

This information may include:

• Full name
• Email address
• Telephone number, when voluntarily provided
• Company or organization name
• Preferred delivery date
• Language direction
• Type of document
• Project instructions
• Billing information
• Messages and correspondence
• Files submitted for review or translation

Information Contained in Submitted Documents

Documents submitted for translation or quotation may contain personal or sensitive information.

Depending on the document, this may include:

• Names
• Dates of birth
• Addresses
• Identification numbers
• Passport or immigration information
• Family information
• Marital status
• Signatures
• Academic records
• Medical information
• Employment information
• Financial information
• Tax information
• Bank details
• Legal information
• Court-related information
• Information about third parties

You should submit only the pages and information required for the requested service.

When possible and appropriate, you may redact information that is unrelated to the translation. Do not redact information that must be translated or that the receiving organization requires.

Information Collected Automatically

When you visit the website, certain information may be collected automatically through cookies, analytics tools, advertising technologies, server logs, and Wix services.

This information may include:

• Internet Protocol address
• Approximate geographic location
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Time spent on the website
• Date and time of access
• Links clicked
• Cookie identifiers
• Advertising identifiers
• General website interaction information

This information is generally used to operate, secure, analyze, and improve the website.

How We Use Personal Information

We may use collected information to:

• Respond to inquiries
• Review submitted documents
• Prepare translation quotations
• Deliver translation services
• Communicate about projects
• Confirm project requirements
• Process payments and invoices
• Maintain project records
• Provide corrections or revisions
• Manage recurring client relationships
• Improve website content and functionality
• Understand website traffic
• Measure the performance of pages and advertising
• Prevent misuse, fraud, or security incidents
• Comply with legal, accounting, or regulatory obligations
• Establish, exercise, or defend legal claims
• Enforce our Terms and Conditions

We do not use submitted translation documents to provide legal, medical, immigration, academic, tax, or financial advice.

Legal Bases for Processing

Where applicable data-protection laws require a legal basis, we may process personal information based on:

Contractual Necessity

Processing may be necessary to provide a quote, perform translation services, communicate about an assignment, or fulfill an agreement.

Consent

We may rely on your consent when you voluntarily submit information, accept non-essential cookies, request communications, or authorize a particular use.

Legitimate Interests

We may process information for legitimate business purposes such as:

• Operating the website
• Responding to inquiries
• Improving services
• Protecting our systems
• Maintaining business records
• Preventing fraud
• Understanding website performance

We balance these interests against the rights and privacy expectations of visitors and clients.

Legal Obligations

We may process or retain information when necessary to comply with applicable legal, tax, accounting, regulatory, or court-related obligations.

Translation Documents and Confidentiality

Documents submitted for quotation or translation are treated as confidential project materials.

We use submitted files for purposes such as:

• Evaluating the project
• Preparing a quote
• Completing the translation
• Formatting the translated document
• Proofreading and quality review
• Responding to revision requests
• Maintaining necessary project or accounting records

We do not publish client documents or use them as public examples without express permission.

We do not knowingly sell submitted translation documents or their contents.

Clients submitting documents containing information about other people are responsible for having appropriate authority to submit those materials for translation.

Service Providers and Third Parties

We may use third-party providers to operate our website and business.

These providers may process information only as necessary to provide their services, subject to their own terms and privacy practices.

Wix

This website is hosted and operated using Wix.

Wix may process technical, usage, form-submission, hosting, security, and other website-related information necessary to provide its platform.

Google Analytics

We may use Google Analytics or related analytics services to understand how visitors use the website.

Analytics information may include device information, approximate location, pages visited, referral information, and website interactions.

Where required, analytics cookies will be activated only after the visitor provides consent.

Google AdSense and Advertising Partners

We may use Google AdSense or other advertising partners to display advertisements.

Third-party vendors, including Google, may use cookies to serve advertisements based on a visitor’s prior visits to this website or other websites.

Google’s use of advertising cookies enables Google and its partners to serve advertisements based on visits to this website and other sites on the internet.

Visitors may be able to manage personalized advertising through Google’s advertising settings and through the cookie controls displayed on this website.

Depending on location and consent choices, visitors may receive personalized or non-personalized advertisements.

Email and Cloud Services

We may use email, file-storage, cloud-hosting, productivity, or document-management services to receive communications, store project materials, prepare translations, and deliver completed files.

Payment Providers

When online payment options are offered, payment information may be processed by an independent payment provider.

We may receive transaction confirmations and limited billing information, but complete card information is generally processed directly by the payment provider.

Professional Advisers

Information may be disclosed when reasonably necessary to accountants, legal advisers, consultants, insurers, or other professional service providers.

When Information May Be Disclosed

We may disclose information:

• With service providers supporting website or business operations
• When you request or authorize the disclosure
• When necessary to provide translation services
• To comply with a law, court order, subpoena, or legal process
• To protect our rights, safety, systems, clients, or users
• To investigate suspected fraud, misuse, or security incidents
• In connection with a merger, reorganization, sale, or transfer of business assets

We do not sell client translation documents as commercial datasets.

Cookies and Similar Technologies

The website may use essential and non-essential cookies.

Essential cookies help provide functions such as security, website operation, network management, accessibility, and consent preference storage.

Non-essential cookies may be used for:

• Analytics
• Website performance
• Advertising
• Advertising personalization
• Audience measurement
• Marketing integrations

Where required by applicable law, non-essential cookies will not be activated until consent is provided.

Visitors can manage their preferences through the website’s cookie banner or browser settings.

More information is available in our Cookie Policy.

Advertising and Personalized Ads

Advertisements displayed through Google AdSense or other advertising networks may use cookies and similar technologies.

Advertising providers may collect or receive information from this website and other websites to:

• Deliver advertisements
• Measure advertising performance
• Prevent fraudulent activity
• Limit how often an advertisement appears
• Select personalized advertisements, when permitted
• Select contextual or non-personalized advertisements

Where required, visitors will be given a choice concerning personalized advertising and non-essential advertising cookies.

Refusing personalized advertising does not necessarily mean that no advertisements will appear. Advertisements may instead be selected using contextual or limited information.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Whether a quote was accepted
• The duration of a translation project
• Client revision requests
• Ongoing professional relationships
• Accounting and tax requirements
• Legal obligations
• Dispute-resolution needs
• Security and fraud-prevention requirements

Documents submitted only for a quote may be deleted after a reasonable period if the project does not proceed.

Completed project files may be retained for a limited period to support corrections, consistency, recurring assignments, recordkeeping, or legal obligations.

Clients may request deletion, subject to any information we must retain for legitimate business or legal reasons.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, email system, cloud service, storage platform, or internet transmission can be guaranteed to be completely secure.

Clients should avoid sending unnecessary sensitive information and should use secure file-transfer methods when available.

International Data Transfers

Our website may be accessed internationally, and service providers may process or store information in different countries.

As a result, information may be transferred to countries whose data-protection laws differ from those in your country of residence.

When required, appropriate legal or contractual safeguards may be used for international data transfers.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of processing
• Object to certain processing
• Withdraw consent
• Request a portable copy of information
• Opt out of certain advertising or data-sharing practices
• File a complaint with a data-protection authority

These rights may be subject to exceptions and verification requirements.

To submit a request, contact:

[CONTACT EMAIL]

Please describe your request clearly. We may need to verify your identity before providing access, correction, or deletion.

European Economic Area, United Kingdom, and Switzerland

Visitors located in the European Economic Area, United Kingdom, or Switzerland may have data-protection rights under applicable privacy laws.

Where required:

• Non-essential cookies will require prior consent
• Consent can be withdrawn
• The purposes of data processing will be explained
• Visitors may request access, correction, deletion, restriction, or portability
• Visitors may object to certain processing
• Visitors may submit a complaint to their local supervisory authority

Withdrawing consent does not affect the lawfulness of processing performed before the withdrawal.

California Privacy Rights

California residents may have rights under applicable California privacy laws.

Depending on whether the relevant legal thresholds apply, these rights may include:

• The right to know what personal information is collected
• The right to request access
• The right to request deletion
• The right to correct inaccurate information
• The right to opt out of certain sales or sharing
• The right to limit certain uses of sensitive information
• The right not to receive discriminatory treatment for exercising privacy rights

eGO Translate does not knowingly sell translation documents or the personal information contained in them.

Certain advertising technologies may be treated as sharing for cross-context behavioral advertising under some laws. Visitors can use the cookie-preference controls to reject non-essential advertising cookies where available.

Children’s Privacy

The website and translation services are not directed specifically to children.

We do not knowingly collect personal information directly from children for marketing purposes.

A parent, guardian, school, attorney, or other authorized person may submit records concerning a minor when translation is legitimately required.

If you believe that a child has submitted personal information without appropriate authorization, contact us so the matter can be reviewed.

Third-Party Links

The website may contain links to third-party websites.

We are not responsible for the privacy, security, accuracy, or content practices of third-party websites. Visitors should review the privacy policies of those services before providing information.

Email Communications

When you contact us by email, we may retain your message and contact information to respond, prepare a quote, manage a project, maintain business records, and provide follow-up support.

We do not send promotional email campaigns unless a recipient has requested them or another lawful basis applies.

You may ask us to stop non-essential promotional communications at any time.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Website functions
• Translation services
• Advertising tools
• Analytics services
• Third-party providers
• Legal requirements
• Business practices

The updated version will be posted on this page with a revised effective date.

For questions, privacy requests, corrections, or deletion inquiries, contact:

eGO Translate

Email: [CONTACT EMAIL]

Website: www.egotranslate.com