Find answers to common questions about English-to-Spanish and Spanish-to-English translation services, document requirements, pricing, turnaround times, formatting, certifications, confidentiality, and delivery.

H2

General Translation Questions

H3

1. What languages do you translate?

eGO Translate specializes in English-to-Spanish and Spanish-to-English translation services. We work with personal, legal, immigration, medical, academic, financial, administrative, and business documents.

H3

1. What types of documents can you translate?

We translate many types of documents, including birth certificates, marriage certificates, apostilles, declarations, affidavits, medical reports, laboratory results, academic transcripts, Kardex records, diplomas, tax returns, bank statements, invoices, contracts, letters, forms, and official correspondence.

H3

1. Do you provide human translation?

Yes. Our document translations are completed and reviewed by a human translator. We use professional judgment to handle terminology, formatting, names, dates, abbreviations, tables, stamps, seals, and handwritten information.

H3

1. Do you use artificial intelligence or automatic translation?

Technology may be used as part of the working process, but the final translation is reviewed by a human translator. We do not rely on unreviewed automatic translation for official, legal, medical, academic, or financial documents.

H3

1. Do you translate from photographs or scanned documents?

Yes. We can work with PDFs, clear scans, and high-resolution photographs. The entire page should be visible, including margins, stamps, seals, signatures, and handwritten annotations.

H3

1. Can you translate handwritten documents?

We can translate handwriting that is sufficiently clear. Text that cannot be read reliably will be identified as illegible or partially illegible rather than guessed.

H3

1. Can you translate only part of a document?

Yes, depending on the intended use and the receiving organization’s requirements. However, partial translations should be clearly identified as partial and may not be appropriate when a complete translation is required.

H3

1. Do you translate documents with tables and columns?

Yes. We regularly translate structured documents such as certificates, academic transcripts, Kardex records, medical reports, invoices, tax forms, and bank statements while preserving the relationship between rows, columns, labels, and values.

H3

1. Can you preserve the original formatting?

We reproduce the original structure whenever practical, including headings, tables, columns, numbered paragraphs, checkboxes, signature lines, notes, and certifications. The translation remains clearly identifiable as a translated document.

H3

1. Can you translate documents that contain both English and Spanish?

Yes. Mixed-language documents can be reviewed and translated according to the requested target language. Text that is already in the target language may be preserved or identified as such when appropriate.

H2

Certified and Official Document Translations

H3

1. What is a certified translation?

A certified translation generally includes the translated document and a signed statement confirming that the translation is complete and accurate and that the translator is competent to translate between the relevant languages.

Requirements vary by country, institution, agency, and type of application.

H3

1. Do all translations need to be certified?

No. Certification is not required for every project. Non-certified translations may be appropriate for internal review, business communication, attorney review, translation agency workflows, informational use, or organizations that complete their own certification process.

H3

1. Is a certified translation the same as a notarized translation?

No. Certification and notarization are different. A certified translation includes a translator’s certification statement. Notarization generally confirms the identity or signature of the person signing a document.

H3

1. Is a certified translation the same as a sworn translation?

Not necessarily. A sworn translation is a specific legal category used in certain countries and jurisdictions. Requirements depend on where the document will be submitted.

H3

1. Can you guarantee that an institution will accept my translation?

No translator can control the final decision of a government agency, university, court, employer, consulate, or other receiving organization. Clients should confirm the latest requirements directly with the institution before ordering a translation.

H3

1. Can you translate an apostille?

Yes. We translate apostilles and authentication certificates attached to birth certificates, marriage certificates, academic records, court documents, powers of attorney, and other official records.

H3

1. Does translating an apostille make the document legally valid?

No. Translation does not issue, validate, replace, or obtain an apostille. The apostille and the translation are separate parts of the document process.

H3

1. Do you notarize or apostille documents?

Our primary service is translation. Clients should confirm whether notarization, apostille, legalization, authentication, or another additional process is required by the receiving organization.

H3

1. Can you recreate official stamps and seals?

We identify and translate the meaningful text appearing in stamps and seals when legible. We do not reproduce official government seals or signatures in a way that could make the translation appear to be the original document.

H3

1. What happens if part of the document is unreadable?

Unreadable information may be marked as illegible, partially illegible, obscured, cut off, or unreadable. We do not invent names, dates, numbers, diagnoses, grades, or legal information that cannot be confirmed.

H2

Legal and Immigration Translation Questions

H3

1. Do you translate birth and marriage certificates?

Yes. We translate birth certificates, marriage certificates, civil registry extracts, divorce records, death certificates, adoption records, and related civil documents between English and Spanish.

H3

1. Can you translate documents for immigration purposes?

Yes. We translate civil records, declarations, affidavits, police records, financial evidence, medical documents, academic records, employment documents, and other supporting materials used in immigration-related processes.

H3

1. Do you translate documents for USCIS?

Yes. We provide Spanish-to-English document translations for immigration-related use. Clients should confirm the current requirements for their specific filing and document type.

H3

1. Do you provide immigration or legal advice?

No. eGO Translate provides translation services only. We do not determine eligibility, select evidence, prepare legal strategies, or provide legal opinions.

H3

1. Can you translate personal declarations and affidavits?

Yes. We translate personal declarations, witness statements, affidavits, support letters, and other written evidence while preserving the writer’s meaning, tone, sequence of events, and level of certainty.

H3

1. Can you translate text messages, emails, and screenshots?

Yes. We can translate digital communications when the screenshots are clear and organized. Dates, timestamps, usernames, message order, and speaker identification should be visible whenever possible.

H3

1. Can you translate court and police documents?

Yes. We translate police reports, criminal record certificates, court notices, judicial decisions, complaints, orders, protective records, and related documents, depending on their complexity and legibility.

H2

Medical Translation Questions

H3

1. Do you translate medical certificates and laboratory reports?

Yes. We translate medical certificates, laboratory results, vaccination records, clinical notes, discharge summaries, prescriptions, treatment plans, radiology reports, and other healthcare documents.

H3

1. Do you interpret medical results?

No. We translate the information shown in the source document but do not diagnose conditions, interpret test results, recommend treatment, or provide medical advice.

H3

1. Do you convert laboratory measurements?

We normally preserve the original values and units exactly as shown. Unit conversion is not automatically included and should not replace interpretation by a qualified healthcare professional.

H3

1. Can you translate handwritten prescriptions?

We can translate handwritten prescriptions when the writing is sufficiently clear. Medication names, dosages, or instructions that cannot be read reliably will not be guessed.

H2

Academic Translation Questions

H3

1. Do you translate academic transcripts and diplomas?

Yes. We translate academic transcripts, grade reports, diplomas, degree certificates, Kardex records, enrollment certificates, course descriptions, syllabi, and other educational records.

H3

1. What is a Kardex translation?

A Kardex translation is the translation of a consolidated academic record commonly used by universities in Mexico and other Latin American countries. It may include course names, grades, credits, academic periods, examination attempts, and completion status.

H3

1. Do you convert grades or academic credits?

No. We generally preserve the original grades, grading scales, credit amounts, course codes, and academic periods. Grade conversion and educational equivalency analysis are separate from translation.

H3

1. Is translation the same as credential evaluation?

No. A translation converts the content into another language. A credential evaluation determines how a foreign degree, diploma, or academic record compares with another educational system.

H3

1. Can you send my translation directly to a university?

Delivery arrangements depend on the institution’s requirements and should be discussed before the project begins. Some universities require documents directly from the issuing school, an evaluator, or another authorized provider.

H2

Financial Translation Questions

H3

1. Do you translate tax returns and bank statements?

Yes. We translate tax returns, tax declarations, bank statements, invoices, proof-of-income documents, pay stubs, financial reports, accounting documents, and related records.

H3

1. Do you convert currencies?

Currency conversion is not normally included. We preserve the original currency and amount unless a separate conversion service and exchange-rate source are agreed upon in advance.

H3

1. Do you verify financial totals?

We review figures to ensure that they are reproduced accurately in the translation. We do not audit the source document, confirm that calculations are correct, or provide tax or accounting advice.

H3

1. Can you translate large bank statements or batches of invoices?

Yes. Large or recurring projects can be reviewed based on the number of pages, amount of text, formatting, deadline, and required output. The scope should be clearly defined before work begins.

H2

Pricing and Turnaround

H3

1. How much does a translation cost?

Pricing depends on the document type, word count, number of pages, complexity, formatting, legibility, language direction, deadline, and whether certification or special formatting is requested.

H3

1. Do you charge by page or by word?

The pricing method may vary according to the document. Short certificates may be quoted by document or page, while longer files may be priced according to word count, complexity, formatting, or project volume.

H3

1. Do you provide free quotes?

Yes. You can send a clear copy of the document and your deadline to receive a personalized, no-obligation quote.

H3

1. How long does a translation take?

Turnaround depends on the number of pages, amount of text, terminology, formatting, legibility, deadline, and current workload. Short documents may be completed more quickly than long legal, medical, academic, or financial files.

H3

1. Do you offer urgent or same-day translation?

Urgent service may be available for shorter documents when capacity permits. Same-day availability is not guaranteed and should be confirmed before placing the order.

H3

1. Can you handle large translation projects?

Yes. Multi-page and recurring projects can be scheduled according to volume, complexity, required consistency, and deadline. Large projects may be divided into stages or batches.

H3

1. Do you offer volume pricing?

Pricing arrangements may be available for translation agencies, law firms, businesses, and organizations that submit recurring or high-volume work.

H2

File Submission and Delivery

H3

1. What file formats do you accept?

We commonly accept PDF files, Microsoft Word documents, editable spreadsheets, scanned pages, and high-resolution photographs. Other formats may be reviewed depending on the project.

H3

1. How should I photograph a document?

Place the document on a flat surface with good lighting. Make sure the image is sharp, straight, free of glare or shadows, and shows the complete page, including all corners, stamps, seals, and signatures.

H3

1. Should I send the front and back of the document?

Yes, when both sides contain information. Reverse sides may include stamps, certifications, barcodes, official notes, or authentication details that may need to be translated.

H3

1. Can I submit several documents at once?

Yes. Send all relevant files and clearly identify the requested language direction, deadline, intended use, and any special instructions.

H3

1. How will I receive the finished translation?

Translations are generally delivered electronically in PDF or Microsoft Word format, depending on the project. Other delivery requirements should be discussed in advance.

H3

1. Can I receive an editable version?

Yes, when appropriate. Editable Word files may be useful for agency review, attorney review, internal formatting, or adding a separate certification page.

H3

1. Can you use my organization’s template?

Yes. Translation agencies, law firms, and recurring professional clients may provide templates, style guides, terminology lists, file-naming conventions, and formatting instructions.

H2

Revisions and Quality Control

H3

1. Do you proofread translations before delivery?

Yes. We review the translation for completeness, names, dates, numbers, terminology, grammar, spelling, and formatting before delivery.

H3

1. What if I find an error?

Contact us with the relevant page and requested correction. Confirmed translation errors will be reviewed and corrected.

H3

1. Can I request changes based on a previous translation?

Yes. Previously approved translations, passport spellings, institutional terminology, case references, and client glossaries can be reviewed to maintain consistency.

H3

1. Can you change the spelling of a name to match a passport?

Provide the exact spelling shown on the passport or official identification document. We can review it for consistency while ensuring that the translation accurately represents the source record.

H3

1. What if two documents spell the same name differently?

We can identify the discrepancy and follow documented client instructions. We do not silently alter official information without a reliable reference or authorization.

H2

Confidentiality and Ongoing Services

H3

1. Is my information kept confidential?

Yes. Documents are treated as confidential project materials and used only to prepare, manage, and deliver the requested translation.

H3

1. Should I redact sensitive information?

You may redact information that is not required for the translation or receiving organization, provided the redaction does not affect the meaning, completeness, or intended use of the document.

H3

1. Do you work with translation agencies?

Yes. We provide recurring, overflow, and white-label English and Spanish translation support for translation agencies.

H3

1. Do you work with law firms and legal offices?

Yes. We assist attorneys, paralegals, case managers, immigration offices, and legal teams with recurring and one-time document translation projects.

H3

1. What are ongoing translation services?

Ongoing translation services provide recurring support for organizations that regularly receive English or Spanish documents. Work may include certificates, declarations, legal records, medical reports, academic documents, financial records, and business correspondence.

H3

1. Can you provide translations without eGO Translate branding?

Yes. White-label translation support may be available for agencies and professional organizations that use their own templates, certification procedures, and client-facing materials.

H3

1. Can you follow our terminology and formatting preferences?

Yes. Recurring clients may provide style guides, templates, glossaries, approved translations, file-naming rules, and project-specific instructions.

H2

Request a Translation Quote

Still have questions about your document?

Send us a clear copy of the file, the required language direction, your preferred deadline, and any instructions provided by the receiving organization.

We will review the project and provide a personalized, no-obligation quote for your English-to-Spanish or Spanish-to-English translation.