What services do you offer?
What languages do you translate?
We currently specialize in English – Spanish translations. Stay tuned as we might support other languages soon!
How Long Does it Take to Translate My Documents?
Who translates my documents?
Our translators are all certified and tested prior to working on document translation. Many of them specialize in their native language to ensure maximum quality. They all come from various backgrounds as well, including Ivy League Universities, former embassy translators and other impressive professional backgrounds.
Are my translated documents certified?
How do I know my information is safe?
We secure all the information on our website using a 256-bit SSL encryption which is the industry standard for secure communication. Only members of EGO Translate will have access to the documents and those who do will be professionals who have signed confidentiality agreements. For an extra layer of security, credit card information is not stored on the same servers, instead it is sent directly to our bank for maximum protection.
How does your translation process work?
Once you´ve placed an order, the documents are reviewed by a certified translator in the language of your election. Once the translation is complete, it´s sent to another member of our team for editing and quality assurance. From here, the translated documents are then emailed directly to you, if you order any additional service as the Translation Certification Letter, we´ll send it along with the translated documents.
What is your delivery policy?
How much does this service cost?
How can I request a free quote?
Quotes can be requested via our free quote form. Once you´ve filled this out, we will reply to you as quickly as possible during normal business hours.
How can I request revisions?
We strive to provide the most accurate translations possible, but in some cases there may be an issue with spelling of names, locations, or document clarity. In these cases, reply to the email you received with your translated document and describe the correction you need. One of our representatives will contact you with additional questions so we can make the proper changes.
Can I get a refund in my order?
Orders can be canceled prior to delivery by replying to the email you received with your receipt.
What payment methods do you acccept?
We accept all major credit cards and PayPal as forms of payment. You will be required to pay at the completion of your order checkout.